At Boelter, we believe our customer service team is the heartbeat of our company. Whether you're a long-time partner or a new customer, we want to share what makes our customer service departments and associates —so exceptional.
What Does a Boelter Customer Service Associate Do?
Our core mission is simple: ensuring the best possible buying experience for our customers. We aim to handle every interaction and every order with care, leaving no questions or concerns. Our team not only supports customers directly but also provides sales support to our Business Development Managers and inside sales teams.
When it comes to our customers, customer service is with you from start to finish, handling everything from entering orders, ensuring accurate pricing and inventory, coordinating delivery, and even overseeing artwork proofing for custom products. Our customer service team follows up with timely updates and ensures any potential delays are communicated quickly.
A Day in the Life of a Boelter Customer Service Representative
Our customer service team thrives on problem-solving, collaboration, and attention to detail. One team member likened their work to putting together a puzzle, finding fulfillment in ensuring the product reaches our customers on time. Another described our team as the "core" of the operation, facilitating communication, creating orders, processing materials, and coordinating with customers, sales reps, and vendors alike.
While no two days are the same, our team consistently works to deliver the best results for our customers. We tackle everything from answering calls and emails, to expediting orders, processing returns, and making sure all customer needs are met—no matter how big or small the challenge.
Exciting New Developments
We are always evolving to serve our customers better. In recent years, our team has focused on training, employee retention, and process improvements. We're proud to say that we have a collaborative spirit and a great team dynamic that enables us continually strive for excellence.
Looking ahead, we're excited about new tools and opportunities, including adding live chat to our customer communication options. This direct line will make it even easier to connect with us and receive real-time support.
Celebrating Customer Service Week
From October 7th to October 11th, Boelter is celebrating Customer Service Week with daily events and surprises for our amazing team. We want to share this special moment with you and extend a huge thank you to our customer service team for their dedication, hard work, and unwavering commitment to delivering exceptional service.
Why Boelter Customer Service Stands Out
At Boelter, customer service isn't just a department—it's a culture. Every member of our team is a dedicated problem solver, and we empower them to make decisions that ensure your satisfaction. We take pride in delivering top-notch service and believe that happy, engaged associates make for happy customers.
In short, our customer service team is here to ensure your experience with Boelter is seamless, efficient, and enjoyable. We love working together, having fun, and taking care of you—our valued customer—every step of the way.
Thank you for choosing Boelter. We are here for you, always!